In light of the current public health concern COVID-19, Cleveland Animal Hospital will be adapting our social distancing policy starting this morning (March 18) by allowing only animals into the building and asking all clients to remain in their vehicles. When clients arrive, we ask that you call our client care coordinators (704-750-6285) to check in and one of our team members will be happy to meet you and discuss your pet's needs. Our team member will then escort your pet into the building where Dr. Hutchison or Dr. Bryant will attend to your pet and contact you via telephone to discuss any concerns. ALL large dogs will be escorted with a slip lead leash, and ALL small dogs and cats MUST be placed in a carrier. Our team members will then return your pet to you along with any medications necessary.
We are asking that all payment be made via telephone and electronically to aid in ease of this change. Any medication refills or pet food needs should be handled in the same manner, and we will diligent monitor our online pharmacy to approve any necessary refills.
We wish the very best of health to all of our veterinary family and to minimize any potential worries, we ask that any who may be showing symptoms of respiratory illness to refrain from visiting at this time. Also, if anyone would wish to reschedule any nonessential services, we ask that you simply contact are team (704-750-6285) and we will makes to plan your visit in the near future.
We thank you in advance for your understanding as we attempt to do our part in continuing the healthcare needs of your loved one while keeping the community's health in mind. As a reminder, there have been no reported incidence of COVID-19 transmission to companion animals as of yet, but anyone who showing signs of respiratory illness should maintain a social distancing from their pets as a precaution.
Please feel free to contact our team at 704-750-6285 if any concerns arise.
Matt Bryant, DVM
Cleveland Animal Hospital, PLLC is a full-service veterinary medical facility, located in the historic city of Kings Mountain, NC. The staff at Cleveland Animal Hospital strives to provide a compassionate and education based veterinary service, focusing on preventative care, exploring options for each situation.